PDMI is always looking for talented individuals like you to join our team. Nearly half of our over 125 member staff have IT degrees and PDMI is proud to call Youngstown, Ohio our home. Full-time positions include competitive salaries, full benefits, 401(k), paid vacations and holidays. View all our open opportunities or use the search tool below.

Business Analyst/Scrum Master

  • Poland, Ohio
  • Job Title: Business Analyst/Scrum Master

    Department: Business Quality

    Reports to: Director, Application Development

    FLSA Classification: Exempt


    General Description:

    Under general direction of the Director of Application Development, this role performs a variety of complex professional duties in providing both Business Analysis and Scrum Master support for the achievement of PDMI business goals and objectives.  Manages each projects scope and dependencies. Removes impediments and resolves conflicts. Coordinates sprints, retrospective meetings and daily stand-ups. Has responsibility for being the vital link between information technology (IT) and the business area by translating business needs via system software business specifications. This position may also be responsible for assisting with defining test plans.


    Qualifications Requirement:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    • Ability to demonstrate, understand and apply our workplace mission, vision and values.
    • Review, analyze, and evaluate user needs to create systems solutions that support overall business strategies.
    • Document business requirements, define scope and objectives, and create system specifications that drive system development and implementation for small to medium sized projects.
    • As an individual contributor and/or project lead, produce project deliverables on small to medium-sized projects.
    • Critically evaluate information gathered from multiple sources, decompose high-level information into details.
    • Successfully engage in multiple initiatives simultaneously.
    • Work independently with users to define concepts.
    • Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
    • Attend client calls (specific to dedicated accounts) to obtain business requirements from the customer.
    • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
    • Work with the QA Analyst to create test plans for both positive and negative scenarios.
    • Ability to work collaboratively and use a variety of interpersonal communication methods to effectively convey information to business and non-technical audiences.
    • Ability to work on multiple efforts concurrently and shift priorities quickly.
    • Ability to demonstrate knowledge of agile methodology and frameworks.
    • Ability to demonstrate in depth knowledge of scrum theory, rules and practices.
    • Work towards the organization wide adoption of Agile principles.
    • Ability to analyze and think quickly and to resolve conflict.
    • Ability to demonstrate strong communication, interpersonal and mentoring skills.
    • Ability to adapt to a changing environment.
    • Manage each project and sprint’s scope and dependencies.
    • Coordinate sprints, retrospective meetings and daily stand-ups.
    • Resolve conflicts and remove obstacles that occur.
    • Help teams implement changes effectively.
    • Ensure deliverables are up to quality standards at the end of each sprint.


    Work & Education Experience Requirements:

    • 2 - 4 years’ experience in the analysis of business processes; can include internal PDMI systems
    • Four-year degree in some IT or computer related field
    • Combination of experience and education accepted; including internal knowledge of the current PDMI business and client processes
    • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into business and technical requirements
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
    • Ability to develop a unique understanding of PDMI brand, products, and services
    • Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word


    Supervisory/Leadership Responsibilities:

    There are no supervisory responsibilities with this position. However, for specific special projects, this position often requires leadership skills.


    Language Skills:

    Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively and persuasively before others.


    Reasoning Skills:

    Ability to apply basic concepts. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


    Other Skills & Abilities:

    Ability to establish and maintain effective working relationships with employees, businesses and community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness and in accordance with PDMI's policies. 


    Physical Demands & Work Environment:

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is frequently required to remain in a stationary position for extended periods of time to operate a computer. The employee needs to occasionally move about the office to access office machinery such as copy machine and printer. The employee is regularly required to communicate to express oneself and exchange information.


    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee regularly works inside. The noise level in the office environment is usually quiet to moderate. The employee may be asked to work irregular work hours while performing the duties of this job.


    Telecommuting for this role may be permitted on a regular basis determined by business needs and in accordance with our Telecommuting Guidelines and Policy.


    The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be assigned or reassigned at any time. This job description is subject to change at any time.