PDMI is always looking for talented individuals like you to join our team. Nearly half of our over 125 member staff have IT degrees and PDMI is proud to call Youngstown, Ohio our home. Full-time positions include competitive salaries, full benefits, 401(k), paid vacations and holidays. View all our open opportunities or use the search tool below.

340B Account Coordinator

  • Poland, Ohio
  • Job Title: 340B Account Coordinator

    Department: 340B

    Reports to: 340B Director

    FLSA Classification: Non-Exempt

    General Description:

    The primary responsibility of the 340B Account Coordinator is to work closely with 340B Account Managers to provide service to new and existing clients. Must develop 340B expert level knowledge base. Must be able to communicate on all levels with sometimes demanding, dissimilar 340B skill level clients and vendors. Ability to develop an awareness to 340B environment changes as rules, regulations, guidance and HRSA/OPA audit results dictate. This role functions as the key resource for multiple 340B Account Managers on all new and existing client management.

    Qualifications Requirement:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Ability to demonstrate, understand and apply our workplace mission, vision and values
    • Assists 340B Account Managers in obtaining key client data
    • Conducts initial review of client implementation form contents for completeness, accuracy and timeliness
    • Obtains appropriate client authorization receipt and initiate all User Interface 340B program and user 18A report access parameters for each new 340B program
    • Obtains and monitors initial receipt of all client data feeds
    • Assists in establishing SFTP feeds for each new client relationship
    • Participates in each new client pharmacy replenishment program, including “split bill” training
    • Monitors 60-100 client data feeds and daily ordering
    • Assist 340B Account manager in training 340B clients and their contract pharmacies on PDMI proprietary report package via WebEx and/or teleconferences
    • Develops and understands all 340B point-of-sale programs for each new client
    • Assists with inputting all new 340B point-of-sale programs into FlexGen
    • Coordinates all operations support requests with IT Services
    • Participates in periodic teleconferences with all clients, including their pharmacies, as requested
    • Documents and maintains client files to substantiate review and approval process of new client UI setup
    • Verifies HRSA eligibility for all new client relationships, including child sites and/or contract pharmacies and advises clients as to compliance with their registration status
    • Acts as primary day-to-day contact with clients and/or vendors for 340B program documentation, external data acquisition and client data acquisition
    • Monitors all client data feeds for accuracy and completeness for prescriber, eligibility, outpatient data, switch data, 340B EDI wholesaler and/or daily ordering status
    • Participates and expands role in periodic teleconferences with clients
    • Acts as the back-up to 340B Account Manager as contact for all client requests, including pharmacies – data, program, contractual, replenishment, etc.
    • Must be available as needed during all client hours, including weekends, even if non-PDMI standard hours, via personal cell phone for infrequent client requests
    • Inputs all client settlement activity, manual qualifications or disqualifications
    • Attends conferences for personal development in 340B program education
    • Supports all net settlement/invoicing review and client communications as a backup to 340B Account Manager
    • Cross trains to support other 340B Account Coordinator absences
    • Assists Call Center in specific 340B point-of-sale claims resolution as needed
    • Identifies when to resolve client issues or escalate to 340B Account Managers with documentation
    • Assists team with 340B product enhancements & development
    • Coordinates multiple accounts and projects with multiple 340B Account Managers simultaneously

    Work & Education Experience Requirements:

    • Two-year Associate Degree, or comparable Pharmacy Tech experience/certification
    • 340B University completion within 12-18 months
    • Ability to develop a unique understanding of PDMI brand, products, and services
    • Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word

    Supervisory/Leadership Responsibilities:

    There are no supervisory responsibilities with this position. However, for specific special projects, this position often requires leadership skills.


    Language Skills:

    • Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively and persuasively before others.


    Reasoning Skills:

    • Ability to apply basic concepts. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


    Other Skills & Abilities:

    • Ability to establish and maintain effective working relationships with employees, businesses and community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness and in accordance with PDMI's policies. 


    Physical Demands & Work Environment:

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is frequently required to remain in a stationary position for extended periods of time to operate a computer. The employee needs to occasionally move about the office to access office machinery such as copy machine and printer. The employee is regularly required to communicate to express oneself and exchange information.


    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee regularly works inside. The noise level in the office environment is usually quiet to moderate. The employee may be asked to work irregular work hours while performing the duties of this job.


    Telecommuting for this role may be permitted on an intermittent basis determined by business needs and in accordance with our Telecommuting Guidelines and Policy.


    The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be assigned or reassigned at any time. This job description is subject to change at any time.