We don't succeed unless you do.
We didn't suddenly develop a philosophy around client service because we wanted to be competitive. Superior client service has been key to our success for almost 30 years—it's the only way we know. Our whole approach depends on putting you at the heart of our business model. And our people have the skill, the will and the support to keep you there.
| Our Approach | Our People |
|---|---|
Because we create solutions based specifically on your business objectives, your needs get and keep our attention. We're just as interested in you after the contract is signed. We designed our systems to be easily customized—so it’s easier for us to say “yes.” We're privately owned. We work for you, not shareholders. We're independent; we're not financially invested in drug manufacturing, retail or mail-order pharmacies. Our focus is on the most appropriate and cost-effective usage and your lowest net costs. |
We hire smart, passionate problem-solvers whose job is to make your job easier. More than 80 percent of our staff come from pharmacy or IT backgrounds. Our pharmacy call center associates are (at minimum) pharmacy technicians and are trained one-on-one upon hire. More than 98 percent of issues are handled on the first call. (And when you or your member calls, you get a live person, every time.) Our turnover is extremely low, which translates into continuity of service. Your account manager not only knows the business and our systems inside and out; he or she has the authority and the mandate from management to take action and resolve your issues; not to shuffle them along to someone else. |
Discover what it's like to be at the center of our attention. You'll be amazed at how much simpler your life becomes.
Tell me how I can benefit from PDMI's exceptional client service.


